Sales rules

This web-site (hereinafter the "Web-site") is provided by Histoires de Parfums (Histoires de Parfums SAS, a limited liability company). The editor of the Site is the company Histoires de Parfums including, without limitation, Olibanum .

Identification of the entity proposing the offer / legal information

Commercial name: Histoires de Parfums

Limited liability company with a capital of 27,800 euros

Head office: 11 rue du Roi Doré – 75003 PARIS - France

Tél.: +33 (0)1 40 13 87 60

430 046 060 RCS of Paris

SIRET : 430 046 060 00058

T.V.A. : FR71430046060 – NACE : 2042Z – EORI : FR43004606000058

 

  1. Agreement to be legally bound by terms

By accessing or using the Web-site, Olibanum provided by Histoires de Parfums (herein referred to as “we”, “us” or “our”), including, without limitation, www.olibanum.com, pursuant to which we offer our exclusive products or other products for the purchase, you agree to be bound by the terms and conditions contained by this Agreement and all other terms incorporated herein by reference.
Subject to applicable law, Olibanum reserves the right, in its sole and absolute discretion, to modify all or any portion of this Agreement at any time without incurring any liability or obligation whatsoever to you or any other person or entity. You may read a current, effective copy of this Agreement at any time by selecting the “Sales rules” link on the Site.

  1. Field of application

We note that these general terms and conditions of sale apply to private individuals only. Any resale or distribution of Olibanum products purchased on www.olibanum.com website is strictly prohibited. For any trade enquiries or orders, please contact the sales department of Olibanum by telephone on +33 (0)1 40 13 87 60 or by e-mail on boutique@olibanum.com

 

  1. Prices

Prices are only indicated in Euros, not including delivery costs. Olibanum reserves the right to modify the prices of products offered on the www.olibanum.com website at any time without prior notice to you. You will be charged the prices displayed on the Olibanum website at the time your order was confirmed, provided the goods were available at this time. The total price including the total shipping costs involved in delivering the products will be indicated, either when the customer makes his/her call to the Customer Department of Olibanum, or in connection to the website www.olibanum.com. The customer will receive by email, for each of the items purchased, confirmation of the price paid giving details of the price of each item and the delivery costs to be paid by the customer.

 

  1. Order and validation

4.1 Maximum order

The maximum amount of an order placed by a given customer (same family name and same address) may not exceed 500€ (excluding delivery costs). Likewise, over a period of 7 days, a given customer may not place more than 2 orders, the maximum cumulative amount of which may not exceed 1000€ (excluding delivery costs).

4.2 Orders can only be placed online on the E-shop available on the website www.olibanum.com.

The customer bears the telecommunications costs related to access to the internet and use of the website www.olibanum.com.

The customer declares that he/she is cognizant with and accepts these general terms and conditions of sale before placing the order. By validating the order, the customer accepts these general terms and conditions of sale without restriction or reservation. In the event of prolonged inactivity during the connection, it is possible that the selection of articles chosen before such period of inactivity may no longer be guaranteed. The customer will be asked to recommence selection of the products from the beginning. All the necessary stages of the sale are described on the website www.olibanum.com. The customer will have the possibility, before definitively validating his/her order, of verifying the order in detail and the total price and correcting any errors, before confirming the order to express his/her acceptance. The sale will only be considered final after confirmation of the order has been forwarded to the customer by Olibanum, specifying that the articles have been dispatched. Only those articles actually dispatched will be debited, along with the delivery costs.

 

  1. Availability

The products on offer and the prices are valid as long as they can be viewed on the website (www.olibanum.com), depending on available stocks. Certain products, which are available in limited quantities, may not be available at the time of the order. This information will be supplied to the customer when the order is placed. Errors or modifications may, exceptionally, occur, notably in the event of a given product being ordered simultaneously by several customers. The customer will be informed of any unavailability of products by email, or by any other means of communication (telephone, fax) within 15 days and may not hold Olibanum responsible for this in any way. In the event of unavailability of the product(s) selected, the customer may either choose another article in the range or cancel his/her order. If the customer chooses to cancel the order, he/she will immediately be reimbursed if the bank account has already been debited and in any case no later than 30 days after payment of the sums by the customer.

 

  1. Personal information

6.1 Order placed online

The customer must, in order to purchase a product when placing his/her first order on the website of Olibanum, fill in an order form containing certain mandatory fields deemed to be essential for handling the said order and for normal commercial relations, to allow his/her selection to be recorded.

6.2 Collection of information from minors over the age of 16

Non-emancipated minors do not have the capacity to enter into a contract. Collection of data from minors is subject to prior parental authorization.

6.3 Retention of and access to personal information

This personal data will be used by Olibanum for commercial, marketing and/or information purposes. It may also be passed on, where applicable likewise to any third party involved in handling, processing and payment of the order. In order to respect legal and regulatory obligations and respond to the needs of its customers and to guarantee the best possible service, Olibanum may retain some personal information concerning the customer (contact details, etc.).

 

  1. Product presentation and information

Any photographs, graphic depictions and descriptions of the products on sale are purely indicative and not binding on Olibanum. Customers may obtain supplementary information by contacting the Customer Department of Olibanum by telephone : +33 (0)1 40 13 87 60 and e-mail: boutique@olibanum.com.

 

  1. Refusal of orders

Olibanum is entitled to refuse any abnormal order or any order not placed in good faith. In addition, Olibanum is entitled to refuse any order from a customer with whom legal proceedings have been instituted with respect to payment of an earlier order placed with Olibanum, or with any other merchant.

 

  1. Shipment, delivery costs and delivery lead times

We offer FREE SHIPPING for all orders over 85€, only for France.

For any further information, the customer may contact the Customer service for information by phone: +33 (0)1 40 13 87 60 or by leaving a message at boutique@olibanum.com. If the delivery takes longer, this will not give rise to compensation.

Whenever an order is destined for a country which is not a member of the European Union, the customer is the importer of the products concerned. Therefore, customs duties and other local taxes may be payable and the customer is responsible for them.

9.2 The articles will be delivered to the address indicated by the customer when the order is placed (a notice of delivery will be left in the absence of the customer).

It is the responsibility of the customer to check the state of the packaging and the contents of the parcel on receipt of the merchandise and to indicate any reservations on the delivery docket if the parcel appears to have been opened or damaged. Signature, without reservation, of the delivery docket by the customer is deemed to signify acceptance of the parcel. Olibanum may not in any case be held responsible for any deterioration in the quality of the products and their packaging due to shipment.

9.3 The articles ordered will be delivered no later than 30 days from the day following placing of the order, subject to complete payment of the purchase price.

Delivery lead time varies depending on the type of shipment and the place of delivery. The delivery lead time runs from receipt of the payment or bank authorization. For any order made on the website www.olibanum.com, delivery lead times will be indicated to the customer at the time the order is made, it being specified that the lead times indicated on the website www.olibanum.com are valid for orders placed from Monday to Friday, before midday (12 p.m.), Paris time (GMT +1 hour).

 

  1. Terms and methods of payment

Payment of customer purchases is made exclusively by credit card. The following cards are accepted: Visa, Eurocard, Mastercard and American Express. The payment is made through secure payment network Paypal. Not any bank information concerning the customer will pass through the website so the bank card payment is completely secure.

 

  1. Cancellation / Retractation / Return / Exchanges

11.1 Cancellation of order

To be taken into consideration, any request to cancel an order must be made before dispatch of the products and, at the latest, 24 hours before the date of departure of the package. This cancellation must be notified directly to the Customer Department of Olibanum by phone: +33 (0)1 40 13 87 60 or by e-mail to boutique@olibanum.com.

11.2 Return of unsatisfactory or damaged products

In the event that one or several products do not comply with the customer's order or are defective or damaged, the customer must immediately inform Olibanum and return them to it at his/her cost no later than 30 days after delivery of the order. The replacement product(s) will be sent to the customer at the expense of Olibanum. In the event that the product(s) returned is/are no longer available, Olibanum will inform the customer and will reimburse him/her for the amount of the said product(s) (not including shipment costs).

 

  1. Reservation of ownership clause

Until effective and full payment of the purchase price, Olibanum remains the owner of the goods sold. Full payment for the goods results in transfer of ownership; however, the customer becomes responsible for the articles on delivery, transfer of ownership being accompanied by transfer of risks.

 

QUESTIONS
If you have any questions or concerns regarding our Website(s) or the terms and conditions of this Agreement, please reach out via our contact page here.